Terms & Conditions

Our Covid19 Security for this winter season

Should you not be able to come on your holiday as a direct result of Covid19 , we will support your insurance claim & refund any monies not reimbursed by your insurance including deposits or if you prefer we will be happy to carry these deposits/balance over to another holiday later in the same year or the following season or the balance could be transferred to another person/persons.

Bookings & Payments

A completed booking form together with a deposit of £150 per person or sole occupancy bookings, Chalet Abigail £1,200, Chalet Nicole £1,500 must be received within the stipulated time of seven days from your telephone booking or e-mail reservation. If your booking is within ten weeks of your holiday date, full payment must be forwarded with the booking form.

Once availability has been confirmed by Family Friendly Skiing a booking will be held for seven days, pending receipt of the deposit and a completed booking form. Thereafter the booking will be deemed cancelled and Family Friendly Skiing reserves the right to re-book the week without notification.

Family Friendly Skiing reserve the right to increase or decrease the price of our holidays if your deposit and booking form is not received within the stipulated time of seven days from your telephone booking or e-mail reservation.

Family Friendly Skiing highly recommend that you take out appropriate holiday insurance which covers you for extreme sports.

Full payment should reach us not later than 10 weeks prior to departure. If payment is not received, Family Friendly Skiing Limited reserves the right to cancel your booking and charge cancellation fees.

No contract shall exist between Family Friendly Skiing Limited. and the client until a deposit and completed booking form have been received. Confirmation and invoice will be issued to the party leader once all booking details are confirmed. The said party leader undertakes full responsibility to pay full price for the holiday ten weeks prior to departure.


Cancellations by the client prior to departure for whatever reason must be made in writing to Family Friendly Skiing Limited, and the appropriate charges/reimbursements will be made upon receipt of your letter.

Family Friendly Skiing will be taking ski pass payment 2 weeks prior to your arrival guaranteeing you the best rates in sterling, if for any reason you do not use your ski pass during your holiday, or should have to cancel your holiday Family Friendly Skiing will reimburse any ski pass and ski hire money taken to date.

Notice of cancellation:

More than 10 weeks Loss of deposit
6 - 10 weeks 40%
4 - 6 weeks 60%
2 - 4 weeks 75%
Less than 2 weeks 100%


All damage caused by a client to the accommodation, property or contents therein, whether accidental or otherwise, must be paid for in the resort.

Website Information

Although Family Friendly Skiing take every care to ensure that the particulars on our website are correct, Family Friendly Skiing are not liable for any changes that may occur between the time our clients go on holiday.

Data Security

We take data security serious, the transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access, use or loss of your data, by putting in place appropriate security measures and limiting access to those who have a business need to know. All information you provide to us is stored on our secure servers. Any credit card payment details will be destroyed after the transaction has been taken, we do not store customer card data on our internal systems.

We have a process to deal with any suspected personal data breach and will notify you.


All personal belongings and baggage, including skis, are at all times and in all circumstances at the owner's risk, and covered by their insurance. Where a third party is involved, Family Friendly Skiing Limited accepts no liability for loss, damage or delay.


Family Friendly Skiing Limited does not accept liability for the actions of any company, person or circumstances over which Family Friendly Skiing have no control over. This includes ski lift, ferry, train, flights and bus companies. Clients travelling by air are bound by the terms and conditions of the airline with whom they are travelling, signing a separate booking form to obtain protection with the licensed tour operators ATOL.

Price Guarantee

Family Friendly Skiing guarantee that no surcharges will be added once you have made a confirmed booking. Family Friendly Skiing reserve the right to increase or decrease the price of our holidays at will, however, the price shown on the confirmation of booking invoice will be the price charged

Cancellation by Family Friendly Skiing Limited

Family Friendly Skiing reserves the right to cancel your holiday at any time for reasons of "Force Majeure". These include weather, strikes, riots, war, natural disaster, political unrest, civil strife, epidemics, acts of God, etc. We do not accept liability for disruption, travel delay or holiday enjoyment as a result of "Force Majeure".